Terms of Sale, Warranty & Policies
All sales made by TCS, Inc. (Thermoplastic Comfort Systems, Inc.) are subject to the following terms and conditions.
Purchaser’s acceptance of these terms and conditions is deemed to occur upon the earlier of:
- (i) providing a purchase order number, placing an online order, or providing a verbal order to TCS, Inc., or
- (ii) accepting delivery of any product from TCS, Inc., whether by the Purchaser or a designated drop-ship customer.
Ordering Terms
- Order Submission:
All orders must be submitted via email or through our online store. - Purchase Order Requirements:
Purchase orders must include item numbers and current pricing. Orders with incorrect item numbers or outdated pricing will be rejected, and a revised PO will be requested before processing. - Shipping Method Instructions:
Shipping method requirements (e.g., 2-day, next-day) must be clearly stated on the PDF purchase order or properly noted when placing an online order. This ensures accurate and timely handling. - Order Acknowledgment & Approval:
For orders placed by email (not online), an acknowledgment will be emailed to confirm how the order has been entered into our system.- For most orders, please review the acknowledgment and notify us immediately if any corrections are needed. Unless we hear otherwise, we will proceed based on the acknowledgment.
- Some orders may require written approval before processing or shipment. In these cases, we will clearly request written confirmation before moving forward.
- If written approval is required but not received, we will still consider payment as confirmation of the order exactly as acknowledged. No further changes can be made once payment is received.
Please carefully review all acknowledgments to avoid errors—they are treated as final confirmation of your order.
- Processing Time:
Please allow 1–5 business days for small orders. While we strive to ship rush orders as quickly as possible—often the same day—some may still require up to 5 business days to process. - Same-Day Shipping for Rush Orders:
Rush orders must be received by 12:00 p.m. PST for same-day shipment of stocked items.- If you place your order online, you can check the order status through your account or call us with any questions.
- If you submit your PO by email and do not receive an acknowledgment within 2 hours, we recommend calling to confirm receipt.
- Minimum Order:
The minimum order amount is $25.00.
Shipping Insurance Policy
TCS insures all shipments valued at $100 or more, as well as any orders that include equipment—regardless of the customer’s declared value or insurance preferences. This policy applies especially to shipments under Net Terms and is in place to ensure proper protection for both parties.
If your company carries its own insurance that automatically covers shipments, you may request to waive our shipping insurance. To do so, please provide a valid certificate of insurance that clearly outlines this coverage. Once received and approved, we will update your account preferences accordingly.
Payment Terms
- The Purchaser shall pay each invoice in accordance with the “Payment Terms” stated on the invoice.
- Accepted payment methods include bank transfer, international wire transfer, check, and credit card (American Express, Visa, MasterCard, Discover).
- If the Purchaser fails to make payment by the due date, TCS, Inc., without prejudice to any other rights or remedies, reserves the right to:
- Cancel the contract or suspend further deliveries until the account is brought current.
- Recover all costs of collection, including reasonable attorneys’ fees, incurred as a result of the Purchaser’s failure to pay on time.
Shipment and Delivery
The Purchaser or Drop Ship Customer must inspect all products upon receipt and notify TCS, Inc. of any discrepancies, including missing items or refusal to accept delivery. Such notice must be provided within 7 days of receipt of the shipment and must include sufficient detail explaining the issue or reason for refusal.
If no such notice is given within this timeframe, the Purchaser or Drop Ship Customer will be deemed to have accepted the products as delivered, with no further claim regarding shipment discrepancies.
Force Majeure
TCS, Inc. shall not be liable for any delay or failure to perform its obligations if such delay or failure is due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor strikes, pandemics, government restrictions, supply chain disruptions, or transportation delays.
In the event of such force majeure, TCS reserves the right to postpone delivery for the duration of the disruption plus a reasonable recovery period. If performance becomes impossible due to a force majeure event, TCS reserves the right to cancel the contract, in whole or in part, without liability.
Return & Exchange Policy
TCS, Inc. accepts returns of unused and unopened products under the following conditions:
- Eligibility: Products must be unopened, unused, and in resalable condition.
- RMA Required: A Return Material Authorization (RMA) number must be requested from TCS within 20 days of purchase, and the product must be returned within 45 days of purchase.
- Restocking Fee: All eligible returns are subject to a 15–25% restocking fee, unless the return is due to an error by TCS in processing or shipping (not due to the Purchaser’s ordering error).
- Return Shipping: The Purchaser or Drop Ship Customer is responsible for return shipping and for clearly marking the RMA number on the address label of the returned package.
Returns that do not meet these requirements may be refused or may not qualify for a refund or credit.
RMAs will be issued for authorized returns under the following categories:
(i) Defective Product
Products claimed to be faulty due to a manufacturer’s defects may be returned for exchange only (of the same or equivalent product).
- TCS must physically receive the product and confirm the defect before issuing an exchange.
- If the defect is confirmed, return shipping costs will be refunded only upon request.
- TCS may require photos, videos, or live troubleshooting (e.g., FaceTime) before issuing an RMA, as many issues can be resolved remotely.
- For equipment, please refer to the Warranty Statement and Repair/Replacement Policy.
(ii) Damaged Product in Shipping
Claims for shipping damage must include:
- Photos of the damaged packaging and product(s)
- A copy of the packing slip
(iii) Unwanted Item
Returns of unwanted products are accepted for credit only under the following conditions:
- Items must be purchased directly from TCS
- Products must be unused, in original packaging, complete with all parts, and in resalable condition
- Customer is responsible for all return freight charges
Equipment & Kits:
- Must be unused, complete, and in resalable condition
- Subject to a 25% restocking fee
TCS Resins (Cartridges, Bulk, and Discs):
- Due to internal policies for Class II Medical Devices, TCS must scrap all returned resin items.
- As a courtesy (at our loss), returns will be accepted only if requested within 20 days of invoice.
- Items must be in original packaging, complete, untampered, and include:
- Original TCS certificates (if applicable)
- Delivery bags (if applicable)
- Any included TCS Fresh products (if applicable)
- A 20% return fee applies to all resin and medical-related items
- Opened or tampered cartridges/bulk resin will not be credited
(iv) Billing and Shipping Discrepancies
If a product purchased directly from TCS was:
- Invoiced incorrectly
- Shipped incorrectly
- Delivered short
- Mispriced
The Purchaser may request an RMA within 7 business days of shipment delivery.
Return freight costs will be refunded upon request for verified discrepancies.
General Return Conditions
- Timely Notification Required:
Failure to notify TCS, Inc. of any discrepancy within the specified timeframes shall be deemed a waiver of the Purchaser’s or Drop Ship Customer’s right to claim such discrepancy. - Original Packaging:
All returned products must be in their original packaging (or equivalent), complete with all kit components, and adequately cushioned to prevent damage during shipping. - Condition of Goods:
Products must be clean, unused, and in resalable condition to be eligible for credit or exchange. - Shipping Responsibility & Risk:
- TCS is not liable for items damaged in transit to our facility.
- We strongly recommend using a traceable and reliable carrier such as UPS or FedEx. While USPS may offer tracking, it does not guarantee delivery to our location, and we cannot be held responsible for items lost or undelivered via USPS.
- Items damaged during return transit will not be accepted for credit.
- Return Freight Costs:
Return shipping costs are the responsibility of the Purchaser unless the return is due to a verified billing or shipping discrepancy or a confirmed product defect. - Documentation Requirements:
- All returns must include a valid RMA number and a copy of the original invoice.
- Returns received without proper documentation may be refused and returned to the sender at their expense.
- The RMA number must be clearly visible on the address label of the package.
- Description of Issue:
A brief description of the problem must accompany all returns, along with the RMA.
Returns must be accompanied by a valid RMA and shipped to the following address:
TCS, Inc.
RETURNS: RMA #
2619 Lime Ave.
Signal Hill, CA 90755
* We strongly recommend using a traceable and reliable carrier such as UPS or FedEx. While USPS may offer tracking, it does not guarantee delivery to our location, and we cannot be held responsible for items lost or undelivered via USPS.
*Please note: for equipment repairs returns please see refer to Equipment Repair/Replacement Policy.
Policy for Reporting Material (resin) Issues
At TCS, we are dedicated to providing high-quality materials and addressing any concerns effectively. To assist us in resolving issues, the following information is required:
- A clear photo and explanation of the problem.
- The item number and lot number from the packaging or product.
Once we receive this information, we will evaluate the issue to determine whether it is a material defect or a material handling/processing issue. This evaluation ensures we address the concern appropriately and fairly.
Credits or replacements cannot be processed without these details.
Equipment Repair/Replacement Policy
- Products purchased through a TCS Authorized Dealer may be returned for replacement or repair if there is a defect or damage in shipping occurs.
- Transactions for repairs and replacements are handled between the end user and TCS.
- All shipments received at TCS without an RMA number and completed form may be refused.
- TCS will process your request and evaluate over the phone that there is in fact a defect/damage in the product prior to issuing an RMA. Pictures and other information will be requested.
- If an RMA is issued (if item is under warranty TCS will provide the customer with a return shipping label) TCS will let you know of the problem detected within 1 week of receiving the returned item.
- Items, other than TCS resins will be replaced or repaired after being reviewed by TCS on a case-by-case basis.
- If the item is under warranty, TCS will cover all costs (ground freight). The customer is responsible for the difference in shipping fees for express shipping if requested.
- If the item is not under warranty TCS will contact customer with the costs of repair or replacement before proceeding. Customer will be responsible for shipping and repair/replacement costs.
- Equipment replacement (for the same item) must meet the following conditions:
- Subject to availability, replacement units will be sent out to the end-user upon receipt of a valid credit card number as a security deposit regardless of warranty status. *Customer will be billed at the current TCS Retail Price if the defective/damaged unit is not returned within 15 days of having received a replacement.
- Misuse of the unit or use of thermoplastic denture material not manufactured by TCS, as determined by TCS in its sole discretion, voids any warranty.
- Defective units must be intact, complete with all parts and without any evidence of being tampered with. TCS equipment is not eligible for repair or replacement under warranty if they have been tampered with by the customer or end-user.
Note: A unit under warranty does not guarantee a replacement. TCS will determine if a unit is repairable or replaceable. Replacement units may be refurbished units and carry out the warranty from the previous purchase or 3 months, whichever is more. Repairs have a 3-month warranty and parts will be discarded unless otherwise specified by the customer on the RMA. TCS does not have instructions on equipment repair. It is recommended to send equipment to our location for most types of repairs. TCS does not offer a warranty on repair parts not installed at TCS.
Equipment Loaner Policy
- All shipments received at TCS (including loaner units) without an RMA number may be refused.
- TCS will send a loaner unit upon request and availability.
- TCS charges a round-trip shipping charge upon shipping the loaner to the customer regardless of warranty status. A return label will be supplied to the customer when the loaner is to be returned to TCS.
- Loaner units will only be sent out to the end-user upon receipt of a valid credit card number as a security deposit regardless of warranty status. Loaners will be shipped only after a “Loaner Agreement” is reviewed, signed by the customer, and returned to TCS.
- The customer must use the return label supplied by TCS for loaner returns.
- Unit for repair must be shipped within 3 days of receiving loaner unit from TCS to avoid non-refundable late return fees.
- Loaner must be returned within 5 days of receiving the repaired unit to avoid late non-refundable fines.
- All items must be returned in their original packaging (or equivalent) and adequately cushioned to prevent damage during shipping. TCS will not be responsible for items damaged in shipping due to negligent packaging.
- The customer is responsible for repair charges of the loaner caused from misuse and improper packaging. Charges will be billed and charged to the credit card on file.
- Items missing from the return package must be sent to TCS at your own expense within 5 days of notice. If missing items are not returned within 5 days of notice, TCS will charge the credit card on file for the missing items (this charge is not refundable).
Equipment Repairs and Loaners must be accompanied by a valid RMA and should be shipped o:
TCS, Inc.
RETURNS: RMA #
939 E 27th St.
Signal Hill, CA 90755
** We strongly recommend using a traceable and reliable carrier such as UPS or FedEx. While USPS may offer tracking, it does not guarantee delivery to our location, and we cannot be held responsible for items lost or undelivered via USPS.
Equipment Warranty Statement
Equipment manufactured by TCS, Inc. is warranted against defects in materials and workmanship from the original date of purchase for the periods indicated below.
Products Covered Under Warranty
1 year
- Item # 3525-01 Air Injector with Built in Furnace (110V)
- Item # 3525-02 Air Injector with Built in Furnace (220V)
- Item # 7000-JP JP90 Handheld Injector
2 year
- Item # 3506-01 Manual Injector (110V)
- Item # 3512-01 Digital Furnace (110V)
- Item # 3212-02 Digital Furnace (220V)
- Item # 3504-01 Hydraulic Injector (110V)
- Item # 3504-02 Hydraulic Injector (220V)
How to Obtain This Warranty
No registration of your unit is required to activate the warranty. To process any warranty claim, TCS, Inc. requires a copy of the original invoice and the product’s serial number.
Warranty Service
- The warranty service is only covered during the warranty period.
- An RMA must be requested and issued before shipping any unit to TCS.
- Ship the equipment freight prepaid, together with a written description of the claimed defect.
- Pack the equipment in the original or equivalent packing. Damage in transit is the end user’s responsibility and may be a cause TO VOID THE WARRANTY.
- If upon examination of received items no breakdown or need for repair is found, the customer will be responsible for all shipping charges.
- If upon examination of returned items TCS determines it is not a defect in manufacturing, the customer will be responsible for all shipping and repair charges.
- Equipment received without a valid warranty registration will be refused or will be charged for the repair.
- Free ground shipping both ways for repaired machine. Customer is responsible for difference in shipping fees for express shipping if requested.
Warranty Limit and Exclusion
Equipment not packed carefully can be damaged in shipping. Customer is responsible for the costs of shipping damages. ** We strongly recommend using a traceable and reliable carrier such as UPS or FedEx. While USPS may offer tracking, it does not guarantee delivery to our location, and we cannot be held responsible for items lost or undelivered via USPS. This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. TCS, Inc. is not liable under any circumstances for damage or reduction in performance directly or indirectly resulting from misuse, abuse, natural disaster, incorrect power line voltage, accident, improper maintenance or daily wear and tear.
Limitation of Liability and Remedies
TCS, Inc. liability for warranty claims shall be limited to the repair of the product or part during the warranty period.
F082416 REV L – Effective Date 6/9/2025